When a computer writes an email

My urgent email to the Help Desk last semester:

Date: Mon 4 Dec 07:58:58 EST 2006
From: Lori Ostergaard <ostergaa@oakland.edu> Add To Address Book
Subject: Personalweb problems with a class
To: helpdesk@oakland.edu

Hi,

I'm writing to find out if the personalwebs will be up and running in
time for my last classes today (first meets at 9:20, second at 10:40).


Both classes are in the process of completing web portfolios of their
work this semester (a project that accounts for 20% of their final
grade), and I'm not quite sure what to do if the system isn't working
and they cannot complete their portfolios.


Thank you,

Lori Ostergaard

The response from the Help Desk:

When replying, type your text above this line.
> ------------------------------------------------------------------------ >
*Notification of Ticket Change* >
The following changes have been made to this Ticket: /Changed Ticket >
data or Contact data, Changed Status to Assigned, Appended a >
Description, Added Assignee : Technical Services Andrew Forgue/ >
* Project: * OU Helpdesk > *

Ticket: * Personalweb problems with a class > *
Ticket Number: * 36197 > > > *

Status: * Assigned   *
Date: * 12/04/200
* Time: * 08:14:25  
Creation Date: * 12/04/2006 >
Creation Time: * 08:00:03
* Created By: * ostergaa@oakland.edu > >

> Click here to view Ticket in Browser > <https://help.oakland.edu/MRcgi/MRlogin.pl?DL=337F81432902> > >

*Description:* > /Entered on 12/04/2006 at 08:14:25 by Deshan Chang:/ >
Assign to technical team to examine and answer. > > /
Entered on 12/04/2006 at 08:00:03 by ostergaa@oakland.edu:/ >
Hi, > > I'm writing to find out if the personalwebs will be up and running in
time for my last classes today (first meets at 9:20, second at 10:40).

Both classes are in the process of completing web portfolios of their
work this semester (a project that accounts for 20% of their final
grade), and I'm not quite sure what to do if the system isn't working
and they cannot complete their portfolios.

Thank you,
Lori Ostergaard > >

*Current Assignees:* Technical Services, Andrew Forgue > >
*Ticket Information:* > >
* Ticket-Type: * Task   *
Categories: * Servers > *
Level 2: * Shares > >
*Contact Information:* > >
* First Name: * Lori   * Last Name: * Ostergaard > * Department: * Rhetoric Communication &
m;Arts & Sciences   * Office: * 402 WH > *
Email Address: * ostergaa@oakland.edu > <mailto:ostergaa@oakland.edu>   *
Telephone Number: * 248 3702075 > *
User ID: * ostergaa  
* Customer #: * 158346 >

My Response to their response:

These course materials
are licensed by Lori Ostergaard under a
Creative Commons Attribution-Noncommercial-Share Alike 3.0 License.